Prevent valid emails from going to Spam
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It is possible that Gmail identifies notifications about document arrival notification and other notifications from VEP.SI as SPAM. In this case, follow the instructions https://support.google.com/mail/answer/1366858 Important: When you block a sender,…

Receiving messages
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Receiving messages The marked red icon tells you the number of uncollected or unread messages in your secure electronic mailbox (also applies to messages sent according to the R procedure,…

Levels of electronic signatures
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The eIDAS Regulation defines three levels of electronic signature: ‘simple’ electronic signature, advanced electronic signature and qualified electronic signature. The requirements of each level are built on the requirements of the level…

Closing VEP mailbox account
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Closing VEP mailbox accountYou can close the secure electronic mailbox VEP.si account by sending a message from your secure mailbox to our secure mailbox address eius@vep.si. The mailbox can only…

Adding a person of trust
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Adding a person of trust By a person of trust we mean another person or another login means (new digital certificate) of the same person who has access to the…

Message sorting
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Message sortingMessages can be sorted by clicking on the desired column (ascending) or by double-clicking (descending).In VEP.si it is also possible to sort messages by:date of dispatch,date of receipt.

Printing message content
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Printing message contentsThere are two ways to print the contents:1. Open the message in the inbox with one click. Find the attachment, click on it and then save or print…

Electronic delivery advice
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Electronic delivery advice The electronic delivery advice is a certificate of service, as specified in Article 149 of the ZPP and Article 27 of the PEPCSP (Rules on electronic operations…

I can’t enter the mailbox
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I can't enter the mailboxIn case you cannot enter your secure mailbox, make sure you have chosen the right (qualified) electronic signature certificate when entering. In case the selection is…